Find out more below.
Zero Degrees Holding Company Limited ("Tranch", "we", "our", or "us") is committed to protecting and respecting your privacy.
1. OUR APPROACH TO PRIVACY
2. ABOUT US
Zero Degrees Holding Company Limited (company no. 13602027) is the data controller of the personal information we hold about you.
Our registered and postal address is Unity, Longbow House, 20 Chiswell Street, London, EC1Y 4TW.
We are registered as a data controller with the Information Commissioner’s Office under data protection registration number ZB281790.
3. PERSONAL INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT
- More generally, we:
- collect personal information that you voluntarily submit to us, such as your name and contact details, when you register with us, use our Website and our services, or otherwise interact with us in the course of our business activities;
- collect personal information that you are required to provide us as part of our account creation and client onboarding procedures, such as your name, contact details, date of birth, and shareholding percentage in your Engaging Entity;
- collect personal information from publicly accessible sources, e.g., Companies House;
- collect personal information about you from third parties, such as sanctions screening providers, Credit Checking Agencies (as defined in section 7 below), portfolio monitoring services providers, open banking service providers and/or customer due diligence providers;
- collect personal information about you from a third party with your consent, e.g., your or your Engaging Entity’s bank or building society; and
- may also collect certain personal information automatically, including in relation to how you access and use the Website, technical information regarding the device you use to access the Website and the way in which you interact with our newsletters (such as whether you open these). We may also automatically record telephone calls when you contact our customer services team by phone.
We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.
We will indicate to you where the provision of certain personal information is required in order for us to provide you certain services. If you choose not to provide such personal information, we may not be able to provide the services you have requested.
4. ANONYMOUS DATA
We may anonymise and aggregate any of the personal information we collect about you (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving our Website and developing new products and features. We may also share such anonymised information with others.
5. DATA RETENTION
We will store the personal information we collect about you for no longer than necessary for the purposes set out in Annex 1 in accordance with our legal obligations and legitimate business interests.
Personal information that we process for the purpose of carrying out anti money laundering checks (and ancillary functions related to this) as part of our customer due diligence checks will be retained for 6 years from the date of collection, in line with legal and regulatory requirements.
To determine the appropriate retention period for other personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, as well as the applicable legal, regulatory, tax, accounting or other requirements.
6. RECIPIENTS OF PERSONAL INFORMATION
- Business Partners: we may share your personal information with our business partners that enable us to provide our services, including but not limited to providers of API aggregation (parties that collect and consolidate personal information, including credit checks, for our customers and perspective customers) , loan management system, collection services (direct debits), sanctions screening, customer due diligence, credit monitoring, debt collection services, open banking services and/or credit reference agencies, where this is necessary in the normal course of our business.
- Service providers: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, mailing, advertising, fraud prevention, web hosting, customer relationship management, communication management, payment gateway or analytics services.
- Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
- Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Tranch, its customers, or others.
- Other members of the Tranch group: we may share your personal information with our affiliates (for example, where they provide services on our behalf) or where such sharing is otherwise necessary in accordance with the uses set out in Annex 1.
7. CREDIT CHECKS
As a responsible lender, Tranch has a legal obligation to take steps to ensure that our customers are creditworthy and suitable to receive our services.
We use a variety of methods to try to make sure that we do not lend money to customers who are in financial difficulty or are otherwise unsuitable to use our services. One of these is to carry out credit reference checks. In order to do this, we share with and receive your personal information from certain credit reference agencies and other third parties who collect, consolidate, and provide us with such personal information. Such credit reference agencies and third parties are:
|Name and description||Company Number||Registered office|
|TransUnion International UK Limited (company credit reference agency)||04968328||One Park Lane, Leeds, West Yorkshire, LS3 1EP|
|Creditsafe UK Ltd (personal credit reference agency);||07941342||Caspian Point One, Pierhead Street, Cardiff, CF10 4DQ|
|Sikoia Ltd (API aggregation provider the collects and consolidates personal information, including credit checks, for our customers and perspective customers).||12916085||71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ|
|Baker Tilly Creditor Services LLP (portfolio monitoring services)||OC390886||6th Floor, 25 Farringdon Street, London, EC4A 4AB|
|Equifax, Inc. (Personal Credit reference Agency)||J306699 (NYSE: EFX)||1550 Peachtree Street N.W. Atlanta, GA 30309|
These Credit Checking Agencies provide us with data about a customer's or prospective customer’s credit history and borrowing habits.
You can contact these Credit Checking Agencies in writing (using the details above) to request the information that they hold about you.
8. MARKETING AND ADVERTISING
Where you are an individual subscriber (that is, a recipient with a non-corporate email address) with whom we have not previously engaged in the context of providing our services, we need your consent to send you unsolicited email marketing. Where you provide consent, you can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal.
Where consent is not required under applicable law (for example, email marketing to corporate email address, or where we have previously engaged with you in the context of providing our services, and you have not opted out of receiving our marketing communications), it is in our legitimate interests to market our services. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
We also participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. To do this, we or our advertising partners may collect information about how you use or connect to the Website, or the types of other websites, social media services, content and ads that you (or others using your device) visit or view or connect to our Website so that we or our advertising partners may play or display ads on the Website, on other websites, apps or services you may use, and on other devices you may use.
To learn about interest-based advertising and how you may be able to opt-out of some of this advertising and to limit some third party advertising cookies, you may wish to visit:
- Your Online Choices (http://www.youronlinechoices.com/)
- Network Advertising Initiative (http://www.networkadvertising.org/)
- Digital Advertising Alliance (http://www.aboutads.info/consumers)
You have the right to opt out of receiving marketing communications at any time by:
- contacting us at [insert contact details for marketing opt-out]; or
- updating your marketing preferences on our by using the opt-out option at the bottom of marketing emails, or by emailing [email protected].
9. STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
Security. We implement appropriate technical and organisational measures, including encryption, to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. We will never send you unsolicited emails or contact you by phone requesting your account ID, password, bank account details, national identification numbers, or any other passwords associated with your use of our services.
10. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION
- Right of access. You have the right to obtain access to your personal information.
- Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
- Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
- Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
- Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
- Right to object. You have a right to object to any processing based on our legitimate interests in certain circumstances. You can also object to our direct marketing activities for any reason by clicking the “unsubscribe” link set out in any marketing communication you receive.
- Right to withdraw consent. If you have provided consent to any processing of your personal information, you have a right to withdraw that consent.
- Right not to be subject to automated individual decision making. Right not to be subject to automated individual decision making. You have the right to not be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
You also have the right to lodge a complaint to your national data protection authority. If you are in the UK, information on how to contact the Information Commissioner is available at www.ico.org.uk.
11. AUTOMATED DECISION-MAKING
- To assess your application for an account. Our algorithms assess your suitability for an account with us based on information obtained from Companies House, credit reference agencies, sanction screening providers, customer due diligence providers, and open banking providers. This means that we may automatically decide that you present a fraud or money-laundering risk or pose a risk to us in terms of breaking financial sanctions, in which case we will reject your application for an account.
- To detect and prevent fraud. Our algorithms may freeze a transaction or account if we suspect fraud or money-laundering against Tranch or our customers. Such decisions are based on information obtained from portfolio monitoring services and open banking service providers. .
You can ask for a member of the team to review an automated decision using the contact details set out in section 15 below. If your application for a Tranch account was rejected, you can ask us to check this decision by emailing [email protected].
12. COOKIES AND SIMILAR TECHNOLOGIES
13. LINKS TO THIRD PARTY SITES
Our Website may, from time to time, contain links to and from third party websites, including those of our business partners, advertisers, news publications and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
14. CHANGES TO THIS POLICY
15. NOTICE TO YOU
16. CONTACTING US
By post: We Work, 15 Bishopsgate, London, EC2N 3AR
By email: [email protected]